FAQ - Patient / Members
How to request a prescription refill
To request a prescription refill, simply message your doctor directly with your refill request. Some providers have a "Prescription Refill Request" service option visible on their profile page.
How to restart or change membership with your doctor
If your membership has lapsed and you would like to restart your membership, simply log in to cirrusmed.com and search for your doctor. Open the doctor's profile page and choose a membership or service. Here is a quick video tutorial of the ...
How to select and change your Preferred Pharmacy
Click here to learn more about how to select and/or edit your preferred pharmacy.
How do I change my credit card payment method?
You may add, edit, or delete your credit care payment information at any time from your account settings. Here is a quick tutorial demonstrating this NOTE: Make sure to use a PC or switch to DESKTOP MODE if you are accessing the site on a mobile ...
How do I cancel my membership?
You may cancel your membership at any time. Click here to see how to cancel your membership. You will be able to communicate with your physician until the end of your membership term. NOTE: Make sure to use a PC or switch to DESKTOP MODE if you are ...
What medications will our providers NOT prescribe?
Cirrus Medical Network doctors DO NOT issue prescriptions for medicines controlled by the DEA*, non-therapeutic, and/or certain other drugs which may be harmful because of their potential for abuse. Prescriptions are not available for international ...
Can I be reimbursed through my Health Savings Account (HSA), Flex Spending Account (FSA), section 125, etc. for the membership fee?
Cirrus Medical Network services are typically eligible as health care expenses through these programs. However, it is advised that you confirm eligibility with your individual plan. Cirrus Medical Network does not imply, nor guarantee HSA/FSA, etc. ...
What if I need to see a specialist?
Referrals to specialists (eg, cardiologist, pulmonologist, gastroenterologist, ENT, etc.) are easily carried out electronically. Generally, once a specialist receives the referral and appropriate paperwork (insurance info, demographics, and chart ...
How secure is my personal health information?
We take your privacy and personal health information seriously. Please see our privacy policy.
What about consultations, labs and x-rays?
Cirrus Medical Network doctors can order labs and x-rays (including CT scans and MRI's) right from our electronic medical record. Patients may be asked to schedule their own appointments and will be provided with the appropriate number if needed. ...
What about chronic medical problems like high blood pressure, diabetes, or high cholesterol?
Most chronic medical conditions, including those mentioned above, can be managed by 1-3 virtual visits a year. You may schedule these out via the online booking calendar. Routine labs can be ordered and obtained by your laboratory of choice.
What if there is a condition that might need me to be seen in person?
You may first run it by your Cirrus Medical Network physician, and if deemed necessary, you may be asked to go to the urgent care or ER for an expedited work-up. Your case and medical records can be faxed to the respective facility in no time so as ...
What about prescriptions?
Cirrus Medical Network physicians may electronically prescribe to any U.S. pharmacy. See our prescription policy. Make sure to select your preferred pharmacy when filling out your CirrusMED patient profile. Simply search by state and address.
What imaging studies (MRI, CT scans, ultrasounds, x-rays) will we NOT order?
We do not order CARDIAC or HEART MRI's. These need to be directed by a cardiologist. If you are having chest pain or suspect heart issues, please contact your local physician, ER, or a cardiologist. MRI's of the abdomen are under most circumstances ...
What about just picking my PCP from the list provided by my insurance? or go with word-of-mouth?
Certainly you may luck out and find a likable physician either through your insurance plan or word-of-mouth. However, is he available 24/7? Is he booked out for weeks? Is it hard to see him for simple sick visit like a sinus infection or bronchitis? ...
Why would I trust an online doctor to manage my primary care?
There are many reasons we at Cirrus Medical Network (CirrusMED) feel that an online primary care physician can benefit you and your health. You will only be assigned a. board-certified physician, specializing in one of the primary care fields ...
I just need a one need a one-time consultation for a prescription. How does that work?
If you are seeking a one-time consultation for a prescription, complete the following steps: Register at CirrusMED.com Verify your registration via email Complete your Bio and Medical History Choose a doctor Purchase a "1-week membership" under ...
How does the MRI / Diagnostic Imaging Referral work?
If you are seeking an MRI, X-Ray, CT scan, or Ultrasound referral, please check out the details here: MRI / Diagnostic Imaging Referral and a tutorial video here: MRI /Diagnostic Imaging Referral Video Tutorial Here is a breakdown of the process: ...
How to video chat with my doctor
To set up an appointment with your doctor, click on the "Book Appointment" button next to their profile on your home page dashboard. At the time of the appointment enter the virtual waiting room and wait for your doctor to arrive. Click here for a ...
How to book an appointment with your doctor
Click here to view a tutorial about how to book an appointment with your doctor.